Terms & Conditions of Sales

Measurements after COVID-19:
In order to allow you to book your next vacation, we suggest that you block your rental without risk:
Possibility of modification / cancellation up to 7 days before your arrival.

Cancellations :
- Less than 7 days before the start of the stay, deposit and balance remain the property of the owner.
- If the cancellation occurs more than 7 days before the start of the stay, the customer can cancel or choose another date depending on availability.

Abandonment of stay :
The tenant will not be able to claim any compensation or reimbursement by the lessor if he shortens or interrupts his stay for any reason whatsoever.

The reservation rules remain unchanged :
- 30% deposit on booking,
- balance 30 days before arrival.
In view of the exceptional COVID 19 situation, all reservations can be modified or canceled up to 7 days before arrival.

Any cancellation or delay must be notified in writing, letter or email before entry into force.

If the tenant does not show up on the day mentioned on the invoice / stay card and without notice to the lessor, this contract is considered terminated, the amount of the rent remains with the lessor and the latter can have his rental.
In the event of cancellation of the rental by the lessor, the latter will transfer the amounts received to the tenant.

General conditions :
The tenant agrees not to bring additional people without the authorization of the lessor, not to sublet the accommodation, to use the premises peacefully, to insure against rental risks such as theft, fire , water damage.
Upon entering the premises, the tenant will read the internal regulations.
The presence of animals is not allowed.

General provision :
the tenant will not be able in any circumstance to prevail himself of any right to the maintenance in the places at the expiration of the period of hiring initially envisaged on this contract, except agreement of the lessor.
The facilities & equipment (natural swimming, bikes ...) are strictly reserved only for the occupants of the furnished accommodation.

Tourist tax :
A tax of 0.88 euro per day and per person is collected in addition to the rental price on behalf of the municipality.

Payment :
The establishment chose elloha.com/stripe.com in order to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error, etc. In the event of a problem, the customer will have to approach their bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment.In the case of a rate subject to online prepayment, the amount paid in advance, which are the deposits, is debited at the time of booking. Some establishments can generate invoices / notes electronically, the original file is certified and available online at the internet address provided by the establishment.

Respect for privacy :
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular to online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves to be compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data.In particular when paying online, the customer's bank details must be sent by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract. The customer is informed that this data transfer can therefore be carried out in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com as a professional, are committed vis-à-vis the establishment to take all security measures and respect for data confidentiality for said data transfers.

Evidence agreement :
The entry of the required bank information, as well as the acceptance of these general conditions and the booking voucher or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of elloha.com.will be kept under reasonable security conditions and considered as proof of communications, orders and payments made between the parties. The customer is informed that his IP address is registered at the time of booking.